Terms of trade


The terms and conditions of sale and supply below apply to all deliveries from Nerthus ApS via the www.punalpin.com website.

Thus, agreements will only be entered into on punalpin.com if the buyer declares his acceptance with these terms and conditions of sale and supply. The buyer must be over the age of 18 in order to conduct transactions with Nerthus ApS.

1. Prices

The prices shown on punalpin.com are in Euros or British pounds, including 25% VAT.
The buyer will be charged standard postage fees for dispatch of the order in accordance with PostNord’s rates. Nerthus ApS does not levy any additional delivery charges.

All prices on the website are subject to changes in relation to price increases, fees and printing errors.

The price stated at the time of ordering is the final price.

2. Order Confirmation

Once the buyer has submitted an order to Nerthus ApS, Nerthus ApS will send an order confirmation to the buyer by e-mail as an acceptance of the purchase.

As soon as an order is dispatched by Nerthus ApS, the buyer will receive a confirmation of delivery in the form of an e-mail.

3. Delivery

Orders submitted directly to recipient addresses will have a postage charge added in accordance with PostNord’s rates. Nerthus ApS does not levy any additional delivery charges.

All dispatches will be sent via PostNord. If there is no one at home at the recipient address, PostNord or the local postal service will provide notification that the package can be collected from the local post office. Nerthus ApS accepts no liability for any additional inconvenience to the recipient if it is necessary to collect the goods. An exception to the above applies to UK customers, to whom orders will be submitted with DHL delivery.

Nerthus ApS endeavours to dispatch the goods ordered within 1–4 days, but slightly longer delivery times should be expected in connection with weekends, public holidays and holiday periods.

4. Payment terms

The following payment cards can be used at punalpin.com:

– Dankort og VISA/Dankort
– VISA Elektron
– Mastercard
– Maestro
– American Express

Prices at punalpin.com are inclusive of VAT for customers within EU. Customs must be expected, and possibly other charges, when the buyer’s address is outside the EU. These fees are paid by the buyer. Nerthus ApS does not charge a card fee.
There is no option to pay by cash on delivery, bank transfer or cheque.

Payment is not taken until the goods are dispatched. Only then will the amount be deducted from the buyer’s account.

All payments at punalpin.com are transacted via a secure connection (SSL encryption), monitored by Nets.

When completing payment information:
Card number: The 16 digits on the front of the payment card.
Expiry date: The month and year are indicated on the front. Enter the four digits.
Cardholder Verification Code: The last three digits on the reverse of the payment card.

5. Remedies

A two-year right of remedy for defect applies from the date of receipt, pursuant to the Danish Sale of Goods Act. This means, for example, that the buyer can have the goods exchanged or get a refund or price reduction if the goods are defective.

Any complaints must be made directly to Nerthus ApS at the earliest opportunity and within a reasonable time after discovery of the defect. An explanation must be given in writing describing the nature of the defect, and whether the buyer requires an exchange, refund or price reduction.

When an item subject to a complaint is returned, a copy of the invoice must be enclosed with the return package. Nerthus ApS does not accept goods sent by cash on delivery, or sent without the postage having been paid. The return postage costs will be refunded if the complaint is justified.
See clause 10. “Company information” for contact details which are to be used with a return package.

6. Right of cancellation

Pursuant to section 18, subsection 2(1), see section 7, subsection 2(1), of the Danish Consumer Contracts Act, there is no right of cancellation in respect of goods from Nerthus ApS, as the only products sold are dietary supplements, which are categorised as “foodstuffs for ongoing household consumption”.

7. Data recording

The following information must be provided to enable a buyer to enter into a contract with Nerthus ApS:

• Name
• Address
• Telephone number
• E-mail address

Nerthus ApS records this personal data in order to be able to supply the goods to the buyer.
Any collection of personal data via punalpin.com is always with the buyer’s express consent, whereby the buyer is informed of exactly what information is being collected, and why.

The data controller at Nerthus ApS is Ina Giversen. The data controller has access to the information recorded about the buyer.

Nerthus ApS does not store customer information or transmit it in encrypted form.
Information submitted to Nerthus ApS is not in any way passed on or sold to any third party, and Nerthus ApS does not record any sensitive personal data.

Anyone who has registered with Nerthus ApS always has the right to object to such recording. The buyer is also entitled to inspect the information recorded about himself/herself. The buyer has these rights under the Danish Data Protection Act, and any enquiries in this regard should thus be directed to Nerthus ApS via e-mail: info@punalpin.com.

8. Log statistics

Log statistics are used at punalpin.com; this means that a statistical system collects information that could provide a picture of the number of visitors to a website, where they are from, where they left the website, etc.

Log statistics are used for the sole purpose of optimising punalpin.com.

9. Cookies

Cookies are used at punalpin.com for the purpose of optimising the website and its functionality, thus improving the user experience for the buyer.

By choosing to use this website, the buyer automatically accepts the use of cookies.

Buyers can delete cookies from their computers at any time.  However, Nerthus ApS wishes to draw attention to the fact that deleted cookies may impair the usability of punalpin.dk or parts thereof. Please find more information in our Cookie policy.

10. Company information

Nerthus ApS
Blæsenborgvej 9
DK-4320 Lejre
Tel. +45 5354 0003
e-mail: info@punalpin.com

CVR no.: DK 33 26 80 17
Year of establishment: 2010

Telephone hours:
Monday–Thursday 9 am – 4 pm
Friday 9 am – 2 pm
Saturday closed

11. Reservations

Transactions are subject to varying prices, availability of products and printing errors.

12. Applicable law and jurisdiction

Contracts entered into in accordance with these standard terms and conditions are subject to Danish law. Any disputes arising from this contract shall be brought before the Danish courts.

These terms and conditions take effect as of 24th of September 2014.